User Research & Testing

Testing your product with real users is the best way to UX success. Let us help you research and test your product, and provide you with insights that you can take action on.

User Research

Carry out user research in the discovery phase of your project. We can help you uncover user needs, validate assumptions and build a fuller picture of your new product or feature.

Some of the methods we use:

  • Field studies
  • User & stakeholder interviews
  • Constraint inventory
  • Journey mapping
  • Persona building
  • Task analysis

User Testing

User testing is your secret to a usable and successful product. We run customised in-person and remote user testing to evaluate anything from whole applications down to specific interactions.

How it works

We’ll usually test 4-6 users per round of test using the highly successful ‘think out loud’ method. All test sessions are recorded for analysis, and you and your team are welcome to observe the test sessions.

Each round of user tests will typically take 5-10 business days, not inclusive of participant sourcing.

What you’ll get

Each round of tests will provide you clear insights into where users are succeeding to use your product. We give you the results with the following deliverables:

  1. A findings document which details the results of the tests, the successes and failures
  2. A list of actionable items with suggested solutions for the issues encountered
  3. Video highlights from the test sessions
  4. An in-person (or remote) presentation of the findings

If you want a great site, you’ve got to test. After you’ve worked on a site for even a few weeks, you can’t see it freshly anymore. You know too much. The only way to find out if it really works is to watch other people try to use it.

Steve Krug in Don’t Make Me Think

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